How to Reject the Sale and Complain

Should the car not be as expected, you are going to have to act quickly in order to save the situation.

Hang on to all paperwork and records as you may have to refer to them at a later date.

Should you be concerned that the car is not what it was advertised as, you ought to inform the seller know prior to your taking ownership. If buying privately, it might be more difficult to negotiate an agreement. Should you unhappy, do not accept delivery of the car.

Even though private sales are not covered by the Sale of Goods Act, you can pursue the seller should they have misled you by describing the car falsely.

If you intend to reject the car, you will need to do so in writing as soon as possible. Should you do this within two weeks you will stand a better chance of success as well as a full refund, particularly if the case goes to court.

Dispatch a letter to the dealer letting them know of your intention.

Should you be purchasing from a garage, they may attempt to negotiate a settlement with you. This could take the form of an additional discount or extra incentives. Consider these carefully and decide whether this is fair compensation.