Mazda Named Number One For Customer Satisfaction

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Thu, 10 Feb 2011

Mazda has been voted Britain’s best car company for customer satisfaction.

The Japanese brand and its dealers topped the automotive category of the latest UK Customer Satisfaction Index, receiving a score of 83.3 per cent, well above the industry average.

Second spot went to Volvo with a score of 81.5 per cent, followed by BMW / Mini (80.0 per cent), Toyota (79.8 per cent) and Mercedes Benz (79.6 per cent).

Steve Jelliss, Aftersales Director at Mazda UK, said: "This survey result is another strong testament to the quality of our products, our customer service philosophy and the ability of Mazda dealers across the nation to focus on what UK motorists really want."

"Top place, with a higher score, confirms that our whole organisation and franchise network continues to be focused on delivering a quality and professional service at a reasonable cost, to ensure that Mazda ownership is a truly satisfying experience."

The UK Customer Satisfaction Index is based on the results of nationwide survey of 26,000 people, carried out by the Institute of Customer Service. The survey, which is conducted every six months, asks Britons about the service they've received from the UK's major organisations.