No Let Down In Used Car Complaints

Tue, 15 Nov 2011

Complaints over used car sales continue to top the list of consumer cases handled by the Office of Fair Trading (OFT), new figures have revealed.

So far this year, around 56,000 people have made a complaint to the OFT-managed Consumer Direct, relating to the purchase of a second hand car.

More than 70 per cent of complaints were about faults with the car, while 13 per cent concerned misleading claims by the seller.

"The complaints are often down to traders refusing to deal with complaints or provide compensation. Dealers who fail to treat customers fairly, or who sell cars that are defective, could face enforcement action," said Michele Shambrook from Consumer Direct.

"We want to help people understand their rights when buying a used car from a dealer, and we are working with the industry and local authority Trading Standards."

The OFT has responded to the worrying figures by publishing online advice concerning consumer rights when buying a used motor. For more information, visit direct.gov.uk/consumercar.
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